How to win 'Dispatcher of the Year': Just remain calm & professional, even when it is your own home on fire. The story from Cocke County, Tennessee.

Something tells me the phrase “I love you” is not in any of the EMD or EFD type protocols in use in 911 centers around the country. Matthew Whaley said just that to the woman reporting a house on fire in February and he is now Cocke County, Tennessee’s “Dispatcher of the Year”.

In the story above you will see there is a perfectly good explanation. The woman on the other end of the line was Whaley’s wife Laura. She was reporting their home was on fire. Matthew Whaley determined the wife and kids were safe, made sure the call was properly handled and then continued to complete his shift, handling everyone else’s emergency. Find out more in the story above.