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“[The emergency services] took a long time trying to see whether they could get the couple out any other way, but that’s the decision they came to,” she said.
A spokesman for the South East Coast Ambulance Service said: “While the pair were sheltering in the car they developed neck pain.
“Paramedics explored every opportunity to get them out of the vehicle. However, in the end they had to get the fire service to cut the roof off and take them out on back boards.
“We can only apologise to Mrs Dunlop for the inconvenience of that.”
He added that no one was seriously injured in the collision.
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