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Dave StatterDec 12, 2011

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Quick Takes: December 11, 2011.

Fire & EMS news for Monday.

Customer Service

Dave StatterDec 9, 2011

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'Pay for spray' update: Tennessee's South Fulton FD says it was not on scene of controversial fire. Local chief says Kentucky company got close but had no authority to act.

The facts are a bit different but the dilemma for firefighters remains.

Dave StatterDec 7, 2011

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South Fulton Mayor David Crocker makes Keith Olbermann's 'Worst Persons'.

Small fire makes big news.

Dave StatterMay 31, 2011

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Alameda, CA firefighters & cops suffer image blow as they watch man drown. Dave believes without training & equipment they shouldn't have been dispatched to the call.

Dave looks at how this could have been prevented and what the fire department does now about this image problem.

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Dave StatterMar 17, 2011

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FDIC bound? Come see me at 1:30 next Thursday in Room 125-126.

Spend part of your afternoon with Dave at FDIC.

Dave StatterDec 3, 2010

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A PIO 101 Lesson: Live coverage as firefighters watch home burn. The fire department quickly tells its story. No hydrants in a Geist, Indiana neighborhood.

A good lesson on why it's important to communicate quickly with the news media and the public during a breaking…

EMS Topics

Dave StatterOct 25, 2010

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Quick Takes

Fire and EMS news for Monday.

Dave StatterOct 20, 2010

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Quick Takes

Fire & EMS news for Wednesday.

Dave StatterOct 19, 2010

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Quick Takes

Fire & EMS news for Tuesday.

Customer Service

Dave StatterOct 13, 2010

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Lessons from South Fulton: Avoid making a bad situation worse. Have a plan to respond when your reputation is on the line.

Have you thought about how your department would handle suddenly being under the national or international spotlight with its reputation…