Bill Boyd
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Customer Service
Social media & the fire service from people who get it. Let Chief Bill Boyd guide you & your department into a brave new world.
A series of videos to lead fire chiefs and others through the world of social media and emergency management.
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EMS Topics
Guest column: A fire chief & a consultant gaze into the crystal ball looking at the Internet's role at emergency scenes.
Open architecture for emergency response. A long overdue concept.
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Customer Service
Guest column: Does ICS stand for 'Information Communications Standstill'?
Giving the PIO authority to release timely information in a crisis.
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