Gerald Baron
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EMS Topics
Guest column: ‘Nano news’ & why you should care.
The impact of real time unprocessed "news" from the scene of a critical incident.
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Customer Service
FDNY & others tweet through the night … a very rough night. Social media, both a beacon in the storm & one that can lead the public & the news media astray.
The good, bad and ugly of social media during Sandy from emergency managers and the mainstream media.
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Customer Service
Social media & the fire service from people who get it. Let Chief Bill Boyd guide you & your department into a brave new world.
A series of videos to lead fire chiefs and others through the world of social media and emergency management.
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Customer Service
Lessons from South Fulton: Avoid making a bad situation worse. Have a plan to respond when your reputation is on the line.
Have you thought about how your department would handle suddenly being under the national or international spotlight with its reputation…
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Customer Service
Guest column: Does ICS stand for 'Information Communications Standstill'?
Giving the PIO authority to release timely information in a crisis.
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