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Handling the bad news: Estero, Florida firefighters say chief ordered them to leave fire engine & serve alcohol, topless at private fundraiser. Fire commission extends stories life with vague answers.
Vague answers a week late won't get reporters off your back.
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EMS Topics
Handling bad news: PA's West Hazleton FD responds to hooker's claim of 'booty call' at 'Pat the firefighter's house' along with one planned for firehouse.
Fire department response to paper sets the right tone for bad situation involving deputy chief.
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The spies among us. YouTube video takes what may be a positive PR moment & presents it as something very different.
Should it matter whether it's three Hooters' girls or three nuns?
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News
UPDATE: When did 'firefighter' become such a bad word? 'Safety personnel' now fight fires in Virginia. Really?
How do you write an article about a house fire and not mention "firefighters" are the people who extinguished it?…
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Customer Service
Lesson from Weston: Stuff happens. Delaying addressing it with the press & public doesn't make it any better or go away faster.
Consider the image of your department in the digital age as a neighborhood of lightweight constructed homes on a very…
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EMS Topics
Nude fire station photos continue to cause trouble for Pasadena, Texas Fire Department three years after it was dealt with. A good reminder about social media ethics & just plain ignorance.
Former member and wife still tarnish fire department's image.
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Audio: 911 calls, radio & other communications from controversial Alameda drowning released. Listen to recordings & read timeline.
Open records request gives new insight into response to drowning.
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Alameda citizens let officials have it over drowning. Firefighters to get training, but still no boat.
Island community has gone two years without water rescue capabilities.
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That was quick: Policy change for Alameda water rescue. If expectations aren't lowered with the funding you too can be forced to watch a man drown & take the blame.
There are important lessons in this one. Don't let it happen to your department.
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Alameda, CA firefighters & cops suffer image blow as they watch man drown. Dave believes without training & equipment they shouldn't have been dispatched to the call.
Dave looks at how this could have been prevented and what the fire department does now about this image problem.
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