Now Is Too Late
-
Customer Service
Social media & the fire service from people who get it. Let Chief Bill Boyd guide you & your department into a brave new world.
A series of videos to lead fire chiefs and others through the world of social media and emergency management.
Read More » -
Customer Service
Lessons from South Fulton: Avoid making a bad situation worse. Have a plan to respond when your reputation is on the line.
Have you thought about how your department would handle suddenly being under the national or international spotlight with its reputation…
Read More » -
Customer Service
Guest column: Does ICS stand for 'Information Communications Standstill'?
Giving the PIO authority to release timely information in a crisis.
Read More »