911 call taker arrested for hanging up on callers

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Watch story on 911 call taker’s arrest

(Thanks to Becky Wright for sending this story to STATter911.com.)

Phil Archer, KPRC-TV:

A Houston couple says they were victims of a former Houston Emergency Center 911 operator who has allegedly confessed to hanging up on callers seeking emergency help because “she did not want to talk to anyone at that time.”

The former emergency operator, Crenshanda Williams, 43, is charged with two counts of interference with an emergency telephone call, a class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction.

Buster Pendley says Williams hung up on him in the early morning hours of March 1 when his wife collapsed and lost consciousness after a blood clot moved to her lungs.

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