Customer Service
-
Two New York EMS workers on restricted duty after witnesses claim they wouldn’t help dying pregnant woman at coffee shop near FDNY HQ. Crew may have been on break.
Witnesses claim the two FDNY EMS workers were on break and wouldn't help store employee.
Read More » -
Urgent 911 call takes 20 hours to answer. The story and the 911 audio from North Port, Florida.
Officials call the very late response human error or a policy problem.
Read More » -
Buffalo firefighters save six. Listen to the dramatic fireground audio and the interviews with the firefighters.
Fireground audio you will want to listen to from Sunday's rescues at a house fire in Buffalo.
Read More » -
More details from PGFD on water problems at University Park house fire. Department will also look at why there were eight injuries.
More on water issues from Sunday night's fire on Partridge Place that injured eight firefighter.
Read More » -
Water problem at house fire brings out the neighbors and a reporter. Watch the story from Westerville, Ohio.
A delay in putting water on a garage fire alarmed neighbors.
Read More » -
More pain in Baltimore: Number of rotating closures reduced, but one engine and two trucks to close permanently.
Instead of five companies closing on a rotating basis, Baltimore City will make some permanent closures.
Read More »