crisis communications
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Customer Service
FDNY & others tweet through the night … a very rough night. Social media, both a beacon in the storm & one that can lead the public & the news media astray.
The good, bad and ugly of social media during Sandy from emergency managers and the mainstream media.
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Public information in your Nation's Capital: Encryption of police communications, fire department Twitter feed goes dark, cameras seized by police. What does it all mean? A guest column by Gerald Baron.
DC Fire & EMS Department director of communications says social media is for parties.
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Customer Service
Lesson from Weston: Stuff happens. Delaying addressing it with the press & public doesn't make it any better or go away faster.
Consider the image of your department in the digital age as a neighborhood of lightweight constructed homes on a very…
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Customer Service
Guest column: Does ICS stand for 'Information Communications Standstill'?
Giving the PIO authority to release timely information in a crisis.
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